Shipments and returns

AVERAGE SHIPMENT TERMS
- France, Monaco, Andorra : 2 to 4 days
- Europe : 3 to 7 days
- International : 3 to 14 days

Shipment Delay calculator with Colissimo International

SHIPPING FEES : France, Monaco, Andorra
- Free shipping with Colissimo relay point and post offices on all products.
- Free shipping with Colissimo home delivery with proof of delivery on our handbags (fixed fee of 8,50€TTC on other articles).

SHIPPING FEES : Europe
- Pricing depends of shipment zones and either net or volumetric weight grids.
- Fees are automatically calculated on our  website based on the chosen service and the parcel's delivery address.

Available services departing from Metropolitan France:
- Relay point and Post Office
- Home delivery with proof of delivery

No volumetric weight applies to the following destinations :
Germany, Austria, Belgium, Denmark, Spain, Estonia, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Czech Republic, Romania, United-Kingdom, Slovakia, Slovenia, Sweden, Switzerland.

SHIPPING FEES : International
- Pricing depends of shipment zones and volumetric weight grid.
- Fees are automatically calculated on our website based on the chosen service and the parcel's delivery address.
- 20% French VAT is automatically deducted when the registered address is located outside of the European Commuity.
- The indicated prices do not include local taxes and other customs fees eventually due for any shipment outside of the European Community, and they must be paid by our customer separately to the relevant administration or organization in addition to the prices appearing on our website. In the specific case of USA since August 29th 2025 all duties and taxes must be prepaid by the sender, they are therefore integrated in the product's base selling price.

Available services departing from Metropolitan France:
- Home delivery with proof of delivery

PICK-UP LOCATION :
- Boutique DE GRIMM, 4 Rue Michel de Montaigne, 33000 Bordeaux, France

AVERAGE LEAD TIME BEFORE PICKING-UP
- 2 hours after the order was placed if the product is available.
- Monday to Saturday, from 10:00 am to 7:00 pm

You have up to 30 days after the date of reception to send it back to us at your expense, and you will get a refund of the total amount initially paid in 15 days maximum after we receive the product back (in general 48-72 hours).The refund will be done on the same payment method that was initially used for this specific order. If you live in metropolitan France, you can get a free return slip by simple request through email.

The product will have to be complete, with all tags, without any trace of use and in its original packaging: it has to be flawless for resale.

All risks related to the return are under the customer's responsibility, especially in case of loss, theft or damage of the product.

Customized, personalized, or made-on-demand products cannot be returned, exchanged or refunded. 

If despite all the care we put into managing orders and our strict quality control, you received a product in lack of conformity (wrong color, wrong reference) or faulty (considering it's not because of transport), then we'll pay for the return.