Shipments and returns

SHIPMENTS

The most economical solution

Average shipment terms : 

France, Monaco, Andorra

2 to 4 days

Shipment Delay calculator with Colissimo International

Europe

3 to 7 days

International

3 to 14 days

Shipment fees :

France, Monaco, Andorra

Fixed fee depending on selected shipment service

Free in post office or relay point.

8,5€ taxes incl. for home delivery with proof of delivery.

Volumetric weight calculator for Colissimo international

Europe:

Price list depends of shipment zones and grid of net weight or volumetric weight.

No volumetric weight applies to the following destinations :

Germany, Austria, Belgium, Denmark, Spain, Estonia, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Czech Republic, Romania, United-Kingdom, Slovakia, Slovenia, Sweden, Switzerland.

Available services departing from Metropolitan France: 

- Relay point and Post Office

- Home delivery with proof of delivery

Fees are automatically calculated on our internet website based on the chosen service and the parcel's delivery address.

International:

Price list depends of shipment zones and grid of volumetric weight. The indicated prices do not include local taxes and other customs fees eventually due for any shipment outside of the European Community, and they must be paid by our customer separately to the relevant administration or organization in addition to the prices appearing on our website.

Available service departing from Metropolitan France:

- Home delivery with proof of delivery

Fees are automatically calculated on our internet website based on the parcel's delivery address.

Fastest solution for shipments in France

Average shipment terms :

 France, Monaco

Next day before 1:00 pm if order is placed before noon.
Europe 1 to 4 days
International 2 to 7 days

Shipment fees :

France, Monaco

Price list depends of the parcel's volumetric weight.

Available services departing from Metropolitan France: 

-Chrono Express Relay

-Chrono Express Home with proof of delivery

Fees are automatically calculated on our internet website based on the chosen service and the parcel's delivery address.
Volumetric weight calculation for Chronopost

Europe:

Price list depends of shipment zones and grid of volumetric weight.

Available services departing from Metropolitan France: 

-Chrono Point Relay Europe

-Chrono Express Europe Home with proof of delivery

Fees are automatically calculated on our internet website based on the chosen service and the parcel's delivery address.

International:

Price list depends of shipment zones and grid of volumetric weight. The indicated prices do not include local taxes and other customs fees eventually due for any shipment outside of the European Community, and they must be paid by our customer separately to the relevant administration or organization in addition to the prices appearing on our website.

Available service departing from Metropolitan France: 

-Chrono Express International Home with proof of delivery

Fees are automatically calculated on our internet website based on the chosen service and the parcel's delivery address.

Fastest solution outside Europe

Average shipment terms :

 France, Monaco Next day before 6:00 pm if order is placed before noon.
Europe 1 to 4 days
International 2 to 7 days

Shipment fees :

France, Monaco

Price list depends of the parcel's volumetric weight.

Available service departing from Metropolitan France:

-DHL Express Home with proof of delivery

Fees are automatically calculated on our internet website based on the chosen service and the parcel's delivery address
Volumetric weight calculation for DHL

Europe:

Price list depends of shipment zones and grid of volumetric weight.

Available service departing from Metropolitan France:

-DHL Express Europe Home with proof of delivery

Fees are automatically calculated on our internet website based on the chosen service and the parcel's delivery address

International:

Price list depends of shipment zones and grid of volumetric weight. The indicated prices do not include local taxes and other customs fees eventually due for any shipment outside of the European Community, and they must be paid by our customer separately to the relevant administration or organization in addition to the prices appearing on our website.

Available service departing from Metropolitan France:

-DHL Express International Home with proof of delivery

Fees are automatically calculated on our internet website based on the chosen service and the parcel's delivery address

Free pick-up in our store located downtown Bordeaux (France)

Average delay before pick-up : 

 Bordeaux and immediate suburbs 2 hours

Shipment fees :

Bordeaux and immediate suburbs

Clic and Collect in our brick and mortar shop located in downtown Bordeaux' district des Grands-Hommes (France).

Free

 

 

RETURNS

You have up to 30 days after the date of reception to send it back to us at your expense, and you will get a refund of the total amount initially paid in 15 days maximum after we receive the product back (in general 48-72 hours).The refund will be done on the same payment method that was initially used for this specific order. If you live in metropolitan France, you can get a free return slip by simple request through email.

The product will have to be complete, with all tags, without any trace of use and in its original packaging: it has to be flawless for resale.

All risks related to the return are under the customer's responsibility, especially in case of loss, theft or damage of the product.

Customized, personalized, or made-on-demand products cannot be returned, exchanged or refunded. 

If despite all the care we put into managing orders and our strict quality control, you received a product in lack of conformity (wrong color, wrong reference) or faulty (considering it's not because of transport), then we'll pay for the return.